You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to downgrade Icloud

How can I downgrade icloud storage? I can't press done in the end:(

Posted on Apr 15, 2021 12:28 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 15, 2021 9:46 AM

Read this support article to learn how to...

"Downgrade or cancel your iCloud storage plan" on an iOS device, a Mac, or a PC.

Click here --> https://support.apple.com/HT207594

"If you can't click Done, make sure you are signed in with the same Apple ID as your iCloud storage plan. You can also try following these steps on a different device. If you still need help, contact Apple Support ( https://getsupport.apple.com/?caller=cups&PGF=PGF63006&category_id=SC0060 )."


For some people "Done" does not show, in which case a person found this solution worked for them: https://communities.apple.com/de/thread/250533579 = 'Click on the same option you currently have, then click accept. Then go back to the selection window and select the downgrade you wish and click accept.'


if that does not work, contact Apple:


Report A Problem; click here --> https://reportaproblem.apple.com/?s=6

or:

Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

1 reply
Question marked as Top-ranking reply

Apr 15, 2021 9:46 AM in response to dhumala

Read this support article to learn how to...

"Downgrade or cancel your iCloud storage plan" on an iOS device, a Mac, or a PC.

Click here --> https://support.apple.com/HT207594

"If you can't click Done, make sure you are signed in with the same Apple ID as your iCloud storage plan. You can also try following these steps on a different device. If you still need help, contact Apple Support ( https://getsupport.apple.com/?caller=cups&PGF=PGF63006&category_id=SC0060 )."


For some people "Done" does not show, in which case a person found this solution worked for them: https://communities.apple.com/de/thread/250533579 = 'Click on the same option you currently have, then click accept. Then go back to the selection window and select the downgrade you wish and click accept.'


if that does not work, contact Apple:


Report A Problem; click here --> https://reportaproblem.apple.com/?s=6

or:

Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

Unable to downgrade Icloud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.