Phone stuck on Siri and won’t turn off

My husbands phone was working perfect and then all of a sudden got a black screen stuck in Siri and won’t turn off even though I tried the volume up and down and pressing the power button

iPhone XR

Posted on Apr 15, 2021 6:27 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 15, 2021 6:29 PM

Try the forced restart again, but this time first take off any case. Then:


Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button and ignore anything else until the Apple logo appears, release the side button only when you see the Apple logo.

1 reply
Question marked as Top-ranking reply

Apr 15, 2021 6:29 PM in response to Boriqua61

Try the forced restart again, but this time first take off any case. Then:


Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button and ignore anything else until the Apple logo appears, release the side button only when you see the Apple logo.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Phone stuck on Siri and won’t turn off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.