Remote Management not prompting

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Level 1

5 points

Remote Management not prompting

Lately my organization has been having issues connecting to the MDM/ Remote Management. Phones are set up and appear on the MDM server, but when we start the phone we are not prompted for the username and password to connect to the remote management. I have a phone in particular where I have factory reset three or four times and still when I turn it on and go through the set up, the remote manager console does not come up. how can we troubleshoot this?

iPhone 8 Plus

Posted on Apr 16, 2021 12:19 AM

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Answer 1

celliott147

Level 6

12,836 points

Apr 18, 2021 5:43 AM in response to DinoSapere

Are the devices enrolled in both Apple Business/School Manager and the MDM?

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Answer 2

Cheryl_I1

Community Specialist

Apr 16, 2021 6:41 PM in response to DinoSapere

Hi there DinoSapere,

Thanks for using Apple Support Communities. It sounds like you are not being prompted on some devices for your Mobile Device management. You may be able to find tips in the Mobile Device Management user guide here: Mobile Device Management settings for IT administrators.

Reach out to Apple directly for help with this issue: Get Support.

Have a good night!

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Remote Management not prompting

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