Apple store problem

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Apple store problem

I have set up my new ipad and when trying to open the App Store I get a message 'The Apple Store app has been updated. Download the new version of the App Store'. There is an update button that you have to click, which takes you to the Apple website, but there is no option to update the App. There is a pop up at the top of the screen that shows that this App is currently installed, so when you click on that it takes you back to the screen noted above with the same message: 'The Apple Store app has been updated. Download the new version of the App Store'.

I cannot get out of this loop to update the App Store to download the apps needed on this new ipad.

The suggestion open Apple store app doesn’t work because the app can’t be opened. ( see the problem mentioned above)

iPad, iPadOS 14

Posted on Apr 16, 2021 1:21 AM

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Answer 1

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LotusPilot

Level 10

302,078 points

Apr 16, 2021 1:38 AM in response to attila234

There are two different Apps to which you appear to make reference...

the App Store - from which you purchase, download and install Apps
the Apple Store - from which you can browse, select and purchase Apple devices and accessories

The App Store is an integral element of iOS/iPadOS. This App cannot be removed - and is updated along with the Operating System when updating iOS/iPadOS.

By contrast, the Apple Store App can be independently removed/installed/updated. If having difficulties with this App, the easiest resolution is likely to be removal of the App from the iPad - and then re-install the App from the App Store.

If you are experiencing difficulties with removing/installing Apps from/on your iPad, you need to check your ScreenTime restrictions:

Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > Deleting Apps - ensure that this permission is set to Allow
Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > Installing Apps - set to ON

How to delete apps on your iPhone, iPad and iPod touch – Apple Support

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