Charged for subscription service but I didn’t agree

an auto subscription for an app has just been billed but I didn’t want to renew. How do I get it cancelled and a refund

iPad Pro, iPadOS 13

Posted on Apr 17, 2021 6:00 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 17, 2021 6:03 AM

All subscription apps auto renew at the end of the subscription period or the free trial period if there is one: it's up to you to cancel it more than 24 hours before the payment is due.


Firstlyo yuou need to stop the subscription - just deleting the app won't do this. Please see How to cancel a subscription from Apple - Apple Support


Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support .

However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to  https://reportaproblem.apple.com/?s=6

1 reply
Question marked as Top-ranking reply

Apr 17, 2021 6:03 AM in response to Grolling

All subscription apps auto renew at the end of the subscription period or the free trial period if there is one: it's up to you to cancel it more than 24 hours before the payment is due.


Firstlyo yuou need to stop the subscription - just deleting the app won't do this. Please see How to cancel a subscription from Apple - Apple Support


Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support .

However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to  https://reportaproblem.apple.com/?s=6

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Charged for subscription service but I didn’t agree

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.