Restore stuck
my phone seems to be stuck restoring from backup. My phone is plugged in and on WiFi. Should I stop the process? This is keeping me from upgrading the iOS
iPhone 6s, iOS 12
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User profile for user:
Sparks0829
User level:
Community Specialist
Hi there Cbocho,
Thanks for joining us in Apple Support Communities! We understand you're restoring your iPhone from a backup, and it appears to be stuck or taking longer than you expect. We're glad you're here, and we can help.
"Stay connected and wait for a progress bar to appear and complete. Depending on the size of the backup and the network speed, the progress bar might need a few minutes to an hour to complete. If you disconnect from Wi-Fi too soon, the progress will pause until you reconnect." Have a look at this link to learn more:
Restore your iPhone, iPad, or iPod touch from a backup
Keeping that information in mind, we'd suggest allowing the restore to complete. This link provides more information:
Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch
Take care.