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iPhone 12 button hardware or software issue

Hi, my new iPhone 12 when restarts goes directly into silent mode. The silent button does not respond at all . Assistive touch can be used to turn on the ringer but the button just doesn’t work. Several time restarted the phone settings but issue is persistent. When ringer is turned on and phone is restarted it goes back to silent mode on default. Is this a hardware issue or software?

iPhone 12 Pro

Posted on Apr 17, 2021 10:04 AM

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Question marked as Apple recommended

Hello,

Start here:

Use the side, Home, and other buttons on your iPhone - Apple Support

If no help, have it checked:

Apple - Find Locations

Good luck.

Posted on Apr 17, 2021 1:38 PM

2 replies

iPhone 12 button hardware or software issue

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