You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Declining payment

I’m paying through acceptable payment methods, still the payment is getting declined. This is for apply tv. Please help

Posted on Apr 17, 2021 11:26 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 17, 2021 7:58 PM

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> https://support.apple.com/HT203005 However, basically all it suggests is if a payment method does not work, try a different one. Apple is just checking with your financial institution if the payment method is valid and getting a reply that it isn't. Check with your financial institution about the status of your card.


If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


2 replies
Question marked as Top-ranking reply

Apr 17, 2021 7:58 PM in response to ritika119

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> https://support.apple.com/HT203005 However, basically all it suggests is if a payment method does not work, try a different one. Apple is just checking with your financial institution if the payment method is valid and getting a reply that it isn't. Check with your financial institution about the status of your card.


If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


Apr 17, 2021 8:05 PM in response to ritika119

ritika119 Said:

"Declining payment: I’m paying through acceptable payment methods, still the payment is getting declined. This is for apply tv. Please help"

-------


Contact your Bank:

You may need to contact your financial institution(i.e. bank) to get this to go though, as the transaction may be being seen as a scam, though that may not be the case. It's securty on your bank's part. So, contact your bank, letting them know that all is OK to be followed through with.

Declining payment

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.