You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

imessage and facetime

My imessage and facetime are not working on my iphone xr.

iPhone XR

Posted on Apr 17, 2021 5:55 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 17, 2021 6:04 PM

What happens when you try to use Messages/FaceTime?


Messages - If you get an error when trying to activate iMessage or FaceTime.  


If you can't send or receive messages on your iPhone, iPad, or iPod touch  


Messages Troubleshooting.   


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      

1 reply
Question marked as Top-ranking reply

Apr 17, 2021 6:04 PM in response to braulio68

What happens when you try to use Messages/FaceTime?


Messages - If you get an error when trying to activate iMessage or FaceTime.  


If you can't send or receive messages on your iPhone, iPad, or iPod touch  


Messages Troubleshooting.   


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      

imessage and facetime

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.