Apple Music cant login

Question

Apple Music cant login

Hi everybody!

I can't log into Apple Music, I put my credentials on the modal, hit Login but nothing happens! The modal just disappears but it doesnt login. I tried rebooting my Mac, also with a different wifi network, but nothing happens.

I tried creating another user (in users & groups) and then log into apple music and that worked, but cant login with my original user.

I am running MacOS Big Sur 11.2.

Hope someone can help me.

Thanks in advance,

Francisco.

MacBook Pro 13″, macOS 11.2

Posted on Apr 17, 2021 9:08 PM

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Answer 1

Top-ranking reply

Ali_E1

Community Specialist

Apr 18, 2021 3:37 PM in response to franciscorosso

Hello, franciscorosso.

Thank you for posting in Apple Support Communities. We understand that you’re not able to log into your Apple Music on your Mac in your main user account, but you were able to log in when you created a new user. We’re happy to see if we can lend a helping hand here!

It sounds like you’ve done some incredible troubleshooting with restarting your Mac, using another Wi-Fi network, and even creating a new user. When you have an issue that isn’t present in a new user it usually means that the concern is specific to a setting or login item in your normal user, so let’s focus on your login items. Try removing them (either one at a time or all at once) and restarting your Mac again to see if you can determine whether one of these may be interfering with your connection to the Apple Music servers. Note that security software is commonly the issue here, so you might start there.

Open items automatically when you log in on Mac - Apple Support

Warmest Regards.

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Answer 2

flavioc

Level 1

4 points

Apr 20, 2021 3:57 PM in response to franciscorosso

Quick Update: In Apple Music, signed off, started a new library. Shutdown, restart in safe mode. Started Apple Music, selected sync, logged in, and voilá, started to update the music library from Apple servers. Once the library was updated, I restarted in the regular mode of macos and it is working now.

Still having problems with Apple Music in iPad, though.

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Answer 3

flavioc

Level 1

4 points

Apr 20, 2021 4:42 PM in response to franciscorosso

To start a new library, close Apple Music. Then, keep pressed the Opt button while to double click Apple Music to open it again. A small modal window will open where you can select a new library. Choose a new folder where you want to keep it.

Check this out on how to turn on/off sync: https://support.apple.com/en-us/HT204926

good luck!

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Answer 4

Ali_E1

Community Specialist

Apr 18, 2021 4:52 PM in response to franciscorosso

Francisco,

Thank you for getting back to us so quickly! Knowing that you’re able to log in with the Podcasts app, but not play your music helps. Do you have a macOS update available? It appears the latest version of macOS Big Sur is 11.2.3.

How to update the software on your Mac - Apple Support

You might also try deauthorizing and reauthorizing your Mac to play content associated with your Apple ID.

Authorize or deauthorize your computer for iTunes Store purchases - Apple Support

We look forward to learning how it goes.

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Answer 5

Apr 18, 2021 4:34 PM in response to Ali_E1

Hello Alicia!

Thanks for your reply, but I do not have any item to remove.

Finally, I could login through Podcasts app, when I login in Podcasts It also logs in Apple Music, but now something more crazy is happening. When I try to play one song from a playlist, it skips really fast and starts skipping every song from my playlist. It doesn't matter if the playlist, or album, has only one song. It just doesn't play, it is like stuck trying to play the next song every time.

I tried again everything, a different wifi network, rebooting my Mac, and also with and without my AirPods connected. It seems a problem with Apple Music, because Podcasts works well.

Thanks in advance,

Francisco.

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Answer 6

flavioc

Level 1

4 points

Apr 19, 2021 2:58 PM in response to franciscorosso

Hi Francisco and Alicia,

I have this problem too, started today. Macos 11.2.3, cannot login into Apple Music. Service working fine in iPhone, and works perfectly from the web with my user (library, playlist, everything). Even started a new library with no luck. In the modal windows that appears to complete the Apple ID and Password I tried the wrong passwd, and got the info saying that. So it seems that the service validates Apple ID, but cannot connect to Music somehow.

Any help will be appreciated.

Cheers,

Flavio

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Answer 7

Apr 19, 2021 4:38 PM in response to flavioc

Flavio:

Yes! Same issue here. I can use Apple Music from the web and in my iPhone correctly. It is just the Apple Music app in MacOS. Thanks for your answer, so I am not the only one facing this issue.

Francisco.

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Answer 8

flavioc

Level 1

4 points

Apr 20, 2021 11:59 AM in response to franciscorosso

An update: now I cannot log into Apple Music from Ipad.

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Answer 9

Apr 20, 2021 4:34 PM in response to flavioc

Hi Flavio:

Thanks for your answer. I have a couple of questions: How do you start a new library? And what do you mean with "selected sync".? I am glad that workaround worked for you!

Francisco.

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