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How to cancel my purchases my grandchild was using it

I would like to cancel what my grand son did the charges too much

iPhone 6s Plus, iOS 14

Posted on Apr 18, 2021 1:41 AM

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Question marked as Top-ranking reply

Posted on Apr 18, 2021 2:12 AM

Strictly speaking all purchases are final (after all, you can't very well return them: and you are responsible for what your kids do when logged in with your ID): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support - note that just deleting an app doesn't cancel a subscription. (To cancel a subscription please see How to cancel a subscription from Apple - Apple Support)

However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to  https://reportaproblem.apple.com/?s=6

1 reply
Question marked as Top-ranking reply

Apr 18, 2021 2:12 AM in response to elenita54

Strictly speaking all purchases are final (after all, you can't very well return them: and you are responsible for what your kids do when logged in with your ID): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support - note that just deleting an app doesn't cancel a subscription. (To cancel a subscription please see How to cancel a subscription from Apple - Apple Support)

However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to  https://reportaproblem.apple.com/?s=6

How to cancel my purchases my grandchild was using it

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