can someone help me, my MacBook Pro was working seamlessly yesterday, was doing some work, shut it down then started my Mac again when I needed it later that day and then when I tried safari, clicked on the application tab it shut down, and now it keeps doing it - what's going on. I have deleted all the history, cache etc and it is still closing unexpectantly.
Have you tried opening Safari with the shift key held down?
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Have you tried opening Safari with the shift key held down?
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart). Run Disk Utility and select First Aid. Then re-install the OS.
Reinstall from macOS Recovery.
Hi Eric
thanks for your reply.
so:
the problem doesn’t continue when I use a different user.
but- when I tried your safe mode suggestion and I signed back in as administrator it continues to happen
Hi Eric,
I did as instructed and I got to the install of macOS Big Sur, I clicked on upgrade and the computer then sat/was stuck on “checking null”, it stayed like that and wouldn’t do anything else.
what can I do?
Hi Eric
Ive done what you've suggested, thank you so here is the report. I appreciate your help
HiEric,
I can’t seem to find my recovery - reinstall icon in my utilities folder neither ... arhhhh!
I’m trying to date to my I pad
Hi Eric,
just as update, in my disk utility it shows Apple SSD,
container disk 2
Mac HD-data
update
it looks like I’ve deleted the actual HD drive. How Can I get this back if it’s possible ?
my safari application keeps shutting down unexpectantly
