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my iPad has been disabled because I forgot the passcode


iPad, 14

Posted on Apr 18, 2021 2:04 PM

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3 replies

Apr 19, 2021 7:39 AM in response to HazelEyes1972

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



Apr 18, 2021 2:13 PM in response to HazelEyes1972

Hey HazelEyes1972,


I am sorry you are having this issue. Here is an Apple Support article which will give you steps to resolve your issue.

If you forgot the passcode on your iPad, or your iPad is disabled


If you are seeing an Activation Lock message on the iPad screen follow this link to find different ways to unlock.

How to remove Activation Lock


Also, don't forgot to open a ticket with Apple Support if you cannot resolve on your own. They are very helpful!


I hope you find this helpful,


-Scott (he, him, his)

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