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Whatsapp media

I found still my WhatsApp media is not showing (? Mark when go inside or blur in chat). Though I had the backup. What’s the solution

iPhone 12 Pro Max, iOS 14

Posted on Apr 19, 2021 2:11 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 19, 2021 2:14 AM

Log into WhatsApp with the same Phone number that was used to backup. If it prompts you to update chat history, then you use it or else check the Phone Number. WhatsApp chat history can be deleted via WhatsApp only.


Even if you erase your iPhone the chat history remains on iCloud Drive and is accessible only through WhatsApp.


WhatsApp Backup is taken on iCloud and while restoring, it verifies your Phone number.


  • The phone number used for backing up and restoring must be the same. You can't restore the chat history from another WhatsApp account.
  • Because backups are tied to individual phone numbers, it is possible to have backups for multiple WhatsApp accounts stored in the same iCloud account.


Contact the app developer here --> App Support or WhatsApp FAQ  Or Restoring your chat history - WhatsApp FAQ or Contact WhatsApp


2 replies
Question marked as Top-ranking reply

Apr 19, 2021 2:14 AM in response to anikkb67

Log into WhatsApp with the same Phone number that was used to backup. If it prompts you to update chat history, then you use it or else check the Phone Number. WhatsApp chat history can be deleted via WhatsApp only.


Even if you erase your iPhone the chat history remains on iCloud Drive and is accessible only through WhatsApp.


WhatsApp Backup is taken on iCloud and while restoring, it verifies your Phone number.


  • The phone number used for backing up and restoring must be the same. You can't restore the chat history from another WhatsApp account.
  • Because backups are tied to individual phone numbers, it is possible to have backups for multiple WhatsApp accounts stored in the same iCloud account.


Contact the app developer here --> App Support or WhatsApp FAQ  Or Restoring your chat history - WhatsApp FAQ or Contact WhatsApp


Apr 19, 2021 2:15 AM in response to anikkb67

As far as I know the data which is backed up on iCloud is never backed up on iTunes. WhatsApp backup is taken on iCloud always.


WhatsApp Backup is taken on iCloud and while restoring, it verifies your Phone number.


  • The phone number used for backing up and restoring must be the same. You can't restore the chat history from another WhatsApp account.
  • Because backups are tied to individual phone numbers, it is possible to have backups for multiple WhatsApp accounts stored in the same iCloud account.


Contact the app developer here --> App Support or WhatsApp FAQ  Or Restoring your chat history - WhatsApp FAQ or Contact WhatsApp


Whatsapp media

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