Macbook Pro 16" paint peeling off

Question

Level 1

5 points

Macbook Pro 16" paint peeling off

My 7 months old macbook pro 16" space grey paint started peeling off a month ago, and it's gotten worse as days goes by. I've already sent in to Apple service center, after weeks of phone calls and texting, Apple decided not to repair my machine due to "Cosmetic Damage".

Then I read their warranty " (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;"

"unless failure has occurred due to defect in materials"

Does anyone know if this part means if the defects are from Apple? I'm no lawyer, but I did my research online and discovered this article:

https://blog.krzyzanowskim.com/2020/04/27/use-consumer-rights-to-refund-for-faulty-macbook-diary/

So apparently this guy seek help from his local Consumer agency, and they manage to win the case for him.

Anyone shares similar experience? I would like to escalate this case to my local Consumer agency as well, and even write to my local Apple headquarters here, would that help?

It's really painful to spent usd 3k+ for a machine that deteriorates so fast.

Posted on Apr 19, 2021 9:15 AM

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Answer 1

babowa

Level 9

78,441 points

Apr 19, 2021 9:48 AM in response to ashingtray

We are all other end users and are not allowed to discuss Apple's policies. You will need to seek the advice of someone else as we are also not allowed to speculate or conduct polls/opinions.

Personally, I see that as a chemical type reaction of the metal to your skin and/or lotion composition. That, unfortunately, happens.

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Answer 2

babowa

Level 9

78,441 points

Apr 19, 2021 1:57 PM in response to ashingtray

It's whatever compound/metal is being used - it is most likely different either by model or old/newer technology. I have many reactions with my skin composition (and cause them as well). I've used their products for a very long time:

https://www.bodyguardz.com/apple-info/macbooks.html

However, they used to sell just the palmrest and trackpad ultra thin covers and that is what I've been using. Works well, but they may not have those any more. Anyway, check out something like that - as long as it is ultrathin.

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Answer 3

ashingtray Author

Level 1

5 points

Apr 19, 2021 9:03 PM in response to ashingtray

UPDATE: Apple agrees to fix my macbook, all I need to do is just pay for the labour fees which is about USD25, which i'm glad to pay to take away that eye soar. Conclusion; Apple is reasonable, we just need to talk to the right people and keep on trying.

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Answer 4

babowa

Level 9

78,441 points

Apr 19, 2021 9:38 PM in response to ashingtray

I'd recommend you get a very good and very thin wrist skin/pad when you get it back.

So you are saying the newer technology of finishing with new models are worse than the older models?

No, I am not. We are all other end users here and I have no idea how and what materials are used in the manufacturing process. You said that your older device does not have a problem, so I offered a supposition that it may be of a different material - that is all.

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Answer 5

ashingtray Author

Level 1

5 points

Apr 19, 2021 10:00 AM in response to babowa

But I use my old Macbook Pro 13" under the same condition, but it doesn't react like how my brand new macbook reacts. This doesn't make sense for a 3k worth machine.

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