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Reinstall app store

I can’t use my camera or FaceTime because my App Store disappeared

iPad, iPadOS 14

Posted on Apr 19, 2021 12:58 PM

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Question marked as Best reply

Posted on Apr 19, 2021 1:08 PM

The App Store app cannot be deleted so it is somewhere on your device. It can be hidden by you, or by an administrator if your device is managed by an education or business institution. In the latter case you need to contact the administrator.


See if you hid it with restrictions:

Screen Time - Allowed apps https://support.apple.com/en-us/HT201304#allow-apps

- "If you turn off an app or feature, it won’t delete it, it’s just temporarily hidden from your Home screen."

- Settings > Screen Time > Content & Privacy Restrictions > [Enter passcode] > Allowed Apps


See if it is in your App Library -->

Organize the Home Screen and App Library on your iPhone [iOS14] - https://support.apple.com/HT211345


"Search for it ( https://support.apple.com/HT201285 ). Swipe down from the middle of any home screen and type App Store into the search field at the top of the screen. If it is in a folder, it will show the folder on the right of the app name after you tap on the app when it appears in the search."


"Reset the Home screen layout which will return the App Store to the home screen as long as it isn’t restricted. When you do this, it returns the home screen to out of the box condition and it will destroy any folders you had on the home screen. Settings > General > Reset > Reset Home screen layout."


- Updated from April 2018 Apple Recommended post by Demo about a missing App Store app - https://discussions.apple.com/message/33245486#message33245486


2 replies
Question marked as Best reply

Apr 19, 2021 1:08 PM in response to diezel114

The App Store app cannot be deleted so it is somewhere on your device. It can be hidden by you, or by an administrator if your device is managed by an education or business institution. In the latter case you need to contact the administrator.


See if you hid it with restrictions:

Screen Time - Allowed apps https://support.apple.com/en-us/HT201304#allow-apps

- "If you turn off an app or feature, it won’t delete it, it’s just temporarily hidden from your Home screen."

- Settings > Screen Time > Content & Privacy Restrictions > [Enter passcode] > Allowed Apps


See if it is in your App Library -->

Organize the Home Screen and App Library on your iPhone [iOS14] - https://support.apple.com/HT211345


"Search for it ( https://support.apple.com/HT201285 ). Swipe down from the middle of any home screen and type App Store into the search field at the top of the screen. If it is in a folder, it will show the folder on the right of the app name after you tap on the app when it appears in the search."


"Reset the Home screen layout which will return the App Store to the home screen as long as it isn’t restricted. When you do this, it returns the home screen to out of the box condition and it will destroy any folders you had on the home screen. Settings > General > Reset > Reset Home screen layout."


- Updated from April 2018 Apple Recommended post by Demo about a missing App Store app - https://discussions.apple.com/message/33245486#message33245486


Reinstall app store

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