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my phone has been stuck on the apple logo i had to get a new one but all my pictures are on that phone and i need them. how can i restart my device?

my phone has been stuck on the apple logo i had to get a new one but all my pictures are on that phone and i need them. how can i restart my device?

iPhone 7 Plus, iOS 11

Posted on Apr 19, 2021 4:42 PM

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Question marked as Top-ranking reply

Posted on Apr 19, 2021 10:06 PM

     Hi Aben0709,

Welcome to the Apple Community, where some of us do our best to help each other.


Apple has a support page online to help you solve the situation. Just click the link below.

If your device has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

https://support.apple.com/en-au/HT201412


Hope this helps you :)

1 reply
Question marked as Top-ranking reply

Apr 19, 2021 10:06 PM in response to Abeni0709

     Hi Aben0709,

Welcome to the Apple Community, where some of us do our best to help each other.


Apple has a support page online to help you solve the situation. Just click the link below.

If your device has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

https://support.apple.com/en-au/HT201412


Hope this helps you :)

my phone has been stuck on the apple logo i had to get a new one but all my pictures are on that phone and i need them. how can i restart my device?

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