Why didn't my Apple cash balance transfer to my wallet when I transferred phones?

I transferred from an older iPhone to a newer one and all of my data transferred perfectly, except when I set up my wallet, the $200 I had in Apple cash is nowhere to be found. How do I recover that balance?

Posted on Apr 19, 2021 5:44 PM

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1 reply

Apr 20, 2021 11:52 AM in response to 2FreshWes

Hello 2FreshWes,


Thanks for visiting Apple Support Communities. We understand that after switching to a new iPhone, you're no longer seeing your Apple Cash balance. Since this is a public discussion forum we're happy to help how we can, and get you pointed in the right direction, if needed. Are you able to see your balance if you check it using the Apple ID website? Just in case, those steps can be found under "How to view your balance" here: Add money to Apple Cash


Since moving over to a new device, double-check your Settings app to make sure everything is set up there as that's where the account is linked: Sign in with your Apple ID


Keep us posted.


Take care.

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Why didn't my Apple cash balance transfer to my wallet when I transferred phones?

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