Apple ID in iTunes Store is keeping me from using the App Store?

I just got a brand new iPad today, and maybe this is because it's my first one and I don't know how to set it up properly, but whenever I attempt to download an app using the app store it says "This Apple ID has not yet been used in the iTunes Store." It is followed by a small text reading "Tap review to sign in, then review your account information. (Cancel/Review)" If I press cancel it won't install the app, and if I try again it just reopens the text. If I select review it tells me to enter my Apple ID password to "create an iTunes Store account from your existing Apple ID. (Cancel/Sign In)" If I cancel, it once again doesn't install the app, and if I enter my password and press sign in, it takes me to a blank pop up which exits out of itself, and then it just gives me the "Tap review to sign in, then review your account information. (Cancel/Review)" again! I'm completely stuck in a loop, and I can't download any apps at all. Does anyone have suggestions?

iPad, iPadOS 14

Posted on Apr 19, 2021 6:19 PM

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Question marked as Top-ranking reply

Posted on Apr 20, 2021 12:32 PM

Hey there, April_419!


Thanks for reaching out in Apple Support Communities and congrats on your new iPad! From your post, it sounds like you're trying to download an app, but you see an error regarding your Apple ID. We'll be delighted to help get things working again!


Since you're unable to review your Apple ID from the App Store/app download page, we recommend navigating to Settings > [your name] > Media & Purchases > View Account (please sign in if you haven't already) > Manage Payments, then update, enter your payment info, or choose "None" as an option. Once you've entered your billing details, go back to the App Store and try downloading again.


Feel free to post an update for continued support.


All the best.

1 reply
Question marked as Top-ranking reply

Apr 20, 2021 12:32 PM in response to April_419

Hey there, April_419!


Thanks for reaching out in Apple Support Communities and congrats on your new iPad! From your post, it sounds like you're trying to download an app, but you see an error regarding your Apple ID. We'll be delighted to help get things working again!


Since you're unable to review your Apple ID from the App Store/app download page, we recommend navigating to Settings > [your name] > Media & Purchases > View Account (please sign in if you haven't already) > Manage Payments, then update, enter your payment info, or choose "None" as an option. Once you've entered your billing details, go back to the App Store and try downloading again.


Feel free to post an update for continued support.


All the best.

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Apple ID in iTunes Store is keeping me from using the App Store?

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