Payment Declined

I keep trying to buy the new iPhone. I have a hefty balance left from gift cards. And I have more than enough money in my bank account to pay for it, but it keeps telling me to update my payment method. Can anyone help?


(the device I chose is the device I am trying to buy)

iPhone 12 Pro Max

Posted on Apr 20, 2021 7:00 AM

Question marked as Top-ranking reply

Posted on Apr 20, 2021 10:28 AM

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is likely just checking with your financial institution if the payment method is valid and getting a reply that it isn't. Make sure the name and address are entered exactly as it appears on your bills and that the 3 digit CCV is correct. Check with your financial institution about the status of your card.


Make sure this is a payment method that you can use with your Apple ID; click here --> https://support.apple.com/HT202631


If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


1 reply
Question marked as Top-ranking reply

Apr 20, 2021 10:28 AM in response to Community User

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is likely just checking with your financial institution if the payment method is valid and getting a reply that it isn't. Make sure the name and address are entered exactly as it appears on your bills and that the 3 digit CCV is correct. Check with your financial institution about the status of your card.


Make sure this is a payment method that you can use with your Apple ID; click here --> https://support.apple.com/HT202631


If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


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Payment Declined

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