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dalainie Author

Level 1

4 points

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I got an email from iCloud saying my account is locked and it will be suspended forever if I don’t recover within 12 hours.. when I was trying to recover through the email it asked for my social and cardholder information. Just get sketched out when I have to put my social and card info. Is this a thing or is it a scam

iPhone 12 Pro, iOS 14

Posted on Apr 20, 2021 12:29 PM

Top-ranking reply

stedman1

Community+ 2024

Level 10

260,608 points

Posted on Apr 20, 2021 12:31 PM

100% scam.

Apple would not warn of a pending account issue, giving you a deadline to fix the issue.
Apple does not include document, or PDF files to download.
Apple would not refer to you as Dear Customer(s), Dear Client(s), or anything other than the name on file for your account.
Apple would not have such horrible spelling or grammar.
Apple would not send a message to “Undisclosed Recipients”.

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

If you provided your Apple ID and password at the bogus site, change your password immediately.

https://support.apple.com/en-us/HT201355

The links below have information to help identify fraudulent emails.

Identifying legitimate emails from the iTunes Store

https://support.apple.com/en-us/HT204759

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