hi , i cant reset my security question and i know the answers but it dosnt allow my to enter or reset my questions

i know my answers but cant log in nor can reset my question

iPhone 7, iOS 12

Posted on Apr 21, 2021 2:37 AM

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2 replies

Apr 21, 2021 7:34 AM in response to mhmdaliamoui

If you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn't always load)  


Get Support    Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport


See if anything here helps. 


Solution to the forgotten Apple ID security questions

Apr 21, 2021 7:43 AM in response to mhmdaliamoui

If the answers don't match for respective three questions the questions can't be reset , even you knew all three answers and questions .

Convert the account into 2FA Manage two-factor authentication from iPhone - Apple Support

Note : the answers for respective questions are created by an account holder and not saved by apple support ( you won't get solutions from apple support ) , I am the member of this community and not apple support advisor or speak on behalf of them .

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

hi , i cant reset my security question and i know the answers but it dosnt allow my to enter or reset my questions

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