Simple: Fasting & Meal Tracker is a SCAM

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Level 1

9 points

Simple: Fasting & Meal Tracker is a SCAM

I don't have a subscription showing for this app 'Simple: Fasting & Meal Tracker' nor can I even use the app because I can't update the version I have for my iOS system. There is no website for company, no phone number for customer support and only an email address that is unresponsive but provided throughout the Terms and Conditions at length.

How can I cancel if I don't even it see it in my iphone Settings > view Apple ID > subscriptions? How can I prevent this charge from re-occurring?!?! $40 withdrawn for a bogus service is ridiculous.

If anyone else has experienced this problem, please advise. Thank you 😥

Posted on Apr 21, 2021 3:49 PM

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Answer 1

Eric Root

Level 10

684,573 points

Apr 21, 2021 5:24 PM in response to trayju

See if anything here helps.

Purchases - View, change, or cancel your subscriptions.

Purchases - Subscriptions not billed through Apple

Link to contact Apple Support at the end of the article.

Purchases - the subscription that you want to cancel is not listed

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Answer 2

rcosta887

Level 4

3,604 points

Apr 21, 2021 6:01 PM in response to trayju

They do have website from the looks of it:

https://simple.life

If you aren't seeing a subscription it looks like you could have purchased it (no-re-occouring). However, I see they have both $40 single-charge (one time) and 12 month access. It's rather unclear what the difference is from the product page.

Regardless, since you can't even use the app on your device I would recommend putting in for a refund based on that reason and that will also cancel any future charges through Apple unless you set up some direct payment with them.

https://reportaproblem.apple.com

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