Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPad screen is frozen on the passcode page. I can’t type in the code or shut the iPad down.

My iPad screen is frozen. I can’t enter the passcode or even shut it down.

iPad Air, iOS 12

Posted on Apr 21, 2021 5:34 PM

Reply
2 replies

Apr 22, 2021 4:43 AM in response to Noquestion

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

My iPad screen is frozen on the passcode page. I can’t type in the code or shut the iPad down.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.