You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Serial number for a product that has been replaced

We’re sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.

How to find your serial number

Opens in a new window



I'm trying to check my serial number and this pops up please help




[Re-Titled by Moderator]

Posted on Apr 22, 2021 11:04 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 22, 2021 1:06 PM

It appears that you have an iPhone that was turned in to be replaced. It should have been sold. At least, this is what the message is eluding to. Of course, there just may be an issue with the serial number, and as Pactricia666 has mentioned, contacting Apple may get this resolved.

2 replies
Question marked as Top-ranking reply

Apr 22, 2021 1:06 PM in response to klein17

It appears that you have an iPhone that was turned in to be replaced. It should have been sold. At least, this is what the message is eluding to. Of course, there just may be an issue with the serial number, and as Pactricia666 has mentioned, contacting Apple may get this resolved.

Serial number for a product that has been replaced

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.