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I received message “support.apple.com/mac/startup -1005F” when i enter recovery mode

MacBook Pro 13″, macOS 10.15

Posted on Apr 22, 2021 7:09 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2021 2:01 PM

Hello duan92,


We understand that you're receiving an error when trying to start up your Mac from macOS Recovery, and we want to help.


Can you let us know more about the situation? Were you experiencing a different issue that prompted you to enter macOS Recovery?


From the screenshots you provided, it looks like you're also receiving a message saying your computer was restarted because of a problem. This page outlines some steps that can help with that issue/error: If your Mac restarted because of a problem


Also, if you haven't done so already, we'd suggest running Apple Diagnostics. "Apple Diagnostics, formerly known as Apple Hardware Test, can check your Mac for hardware issues." More about that here: Use Apple Diagnostics to test your Mac


Thanks!


1 reply
Question marked as Top-ranking reply

Apr 23, 2021 2:01 PM in response to duan92

Hello duan92,


We understand that you're receiving an error when trying to start up your Mac from macOS Recovery, and we want to help.


Can you let us know more about the situation? Were you experiencing a different issue that prompted you to enter macOS Recovery?


From the screenshots you provided, it looks like you're also receiving a message saying your computer was restarted because of a problem. This page outlines some steps that can help with that issue/error: If your Mac restarted because of a problem


Also, if you haven't done so already, we'd suggest running Apple Diagnostics. "Apple Diagnostics, formerly known as Apple Hardware Test, can check your Mac for hardware issues." More about that here: Use Apple Diagnostics to test your Mac


Thanks!


I received message “support.apple.com/mac/startup -1005F” when i enter recovery mode

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