Can't sign into Snapchat on iPhone

Hello, i have a problem with my snapchat account is that everytime i try logging in from this specific phone, my account gets automatically locked but if i try logging in from any other device, like my old iphone for example, it works perfectly fine so what is the problem with my phone? Why won’t it let me log into snapchat? And im sure that i didnt install any third party apps or anything else.


[Re-Titled by Moderator]

Posted on Apr 25, 2021 8:39 AM

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Question marked as Apple recommended

Then it's not your phone. It's the app and they need to help you fix it.


Are you by any chance using a VPN on your phone? I have seen reports that you may not be able to log into your Snapchat account from a device on a VPN.

Posted on Apr 25, 2021 12:34 PM

318 replies

Dec 20, 2021 6:48 PM in response to nourhanyf

I ended up selling the decide. Tried to contact apple support a multiple times over the phone as well. I showed them while sharing my screen to three different senior consultants.

none of them could find any solution regarding this. They kept on asking me that record the screen and send it to us.

I showed them a number of times about what’s happening and also explained that how it works fine on other devices. They kept on transferring me to one place to another. They even asked me to reset the phone by putting it to the recovery mode and install the iOS again. Tried that one as well, didn’t work. In the end I asked them out of curiosity that my device is still under warranty. Is there any chance you could replace it? I was really frustrated and tired by explaining the same issue to the different consultants everytime.

then one of the consultants added the note in the CRM software with my case id saying that the customer is looking for a replacement device for no reason or something and after that all the officers just created an impression that I’m doing something dodgy to get a replacement device and kept on transferring me to different consultants. This is really poor service from apple. This is the first time I’m so disappointed with apple.

I ended up selling the phone just because apple couldn’t help on this thing.

Jan 3, 2022 3:41 AM in response to nourhanyf

It’s your IMEI number that Snapchat is blocking. You’ll have to get a whole new phone IF you’re locked out. Basically Snapchat banned your device from making any new account. Also, if you login to someone else’s account on your phone or make a new account, it’ll automatically get locked. Best thing to do is just get a whole new phone.

Jan 16, 2022 11:34 PM in response to nourhanyf

so what I’ve learned cause I am having this same problem is that it’s based off your phone Imei (International Mobile Equipment Identity) number and each one is specific to each phone and there is no changing them so when Snapchat bans you for whatever reason they ban your imei number so I just log in on my old iPhone and carry 2 phones around until my next upgrade

Jan 20, 2022 10:47 AM in response to nourhanyf

Hi I had the exact problem and was able to log in through my brothers phone as well, I had to get a new phone. I contacted snapchat support with bot responses as well. Apple support said it might be that the phone is device banned by snapchat and he recommended reaching out to snapchat, which was pointless once again. I ended up having to get a new phone. Hope that helps.

Jan 21, 2022 11:36 PM in response to nourhanyf

If your iPhone happens to be used and the previous owner was permanently banned from Snapchat then Snapchat will ban the device IMEI itself, making it impossible to either create a new account or log into an existing one. As of right now Snapchat does not have any sort of support for this, and judging by Reddit posts in the past year it has become a huge problem with accounts being banned by their system if it remotely detects anything that might be breaking their Terms of Service. There are a couple change.org listing for this issue here that I recommend signing: https://chng.it/mf7pTcZRBH https://chng.it/mf7pTcZRBH


I’m sorry you found yourself in that situation! I wish you the best of luck!

Can't sign into Snapchat on iPhone

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