Previous 1 2 Next 15 Replies Latest reply: Jan 9, 2014 5:47 AM by aiizaztariiq21
greyghost Level 1 (0 points)
I recently set up the exchange email push settings on my iPhone 3GS and now safari and my camera app are missing. Has anyone else had this happen?

iOS 4
  • wdrspens@gmail.com Level 1 (10 points)
    The same has happened to me, and surely someone somewhere knows how to retrieve them. I don't know why they are lost, but they are both gone.
  • Barry Porter1 Level 2 (335 points)
    are they gone or moved to another window? As these are Apple apps, they can't usually be trashed by the user. How were you set up to use exchange. If you ran a config file, your company has hidden these programs and you will need to talk to you company IT.
  • Julian Wright Level 7 (34,860 points)
    You need to contact the people who manage your Exchange account. They have disabled Safari and the Camera in the configuration of the account. Unless you control the Exchange server you can't bring them back.
  • greyghost Level 1 (0 points)
    I had to do a restore to get them back. I can't use my exchange email account on the IPhone anymore though. Funny thing is that I just updated to to 4.2 on the IPAD and the same thing happened with safari on my Ipad. I still have my exchange account right now so I may have to get used to not having Safari. My company doesn't really support the device since it isn't government issue and I like having my email pushed to the Ipad. I'm sure that if I restore I'll lose the account.
  • NaserQ Level 1 (0 points)
    I am having the same problem and your my first thread thats share my problem too.
    I'm using google mail for my company. and to have the ability to sync my calender and contacts in addtion to my mail box. you require to set up the account through exchange.
    when i dont that the camera icon disappeared. once I delete the mail account from my iphone it appears again. !!!!

    havent found a solution until now
  • Tim Harbison1 Level 1 (90 points)
    What you're seeing is the result of policies set by your company's IT department. They have either intentionally or inadvertently decided to block use of cameras and web browsers on smartphones connected to Exchange. The only options are: a) get them to change the policy, or b) don't use Exchange e-mail on your iPhone. There is no other way around it.
  • NaserQ Level 1 (0 points)
    Tim the mail domain is hosted in google. I am the owner of the company which so there are nooo policies that have been made to cancel the cameras.

    it just simply happened !!!

    its not mentioned why in any support forums .. ill try to contact apple instead.
  • Tim Harbison1 Level 1 (90 points)
    Sorry it took so long to get back to you. Apple isn't going to be able to help. If the mail is hosted in Google, then the problem is there. You may not have actively chosen the policy that blocks these apps, but it's been enable on the servers somehow.

    You'll need to contact Google Support for assistance if you can't find the options in the management interface they provide.
  • prunellla Level 1 (0 points)
    I have this issue as well. I did use Google Sync, via Microsoft Exchange. This issue seemed to occur after restart. Both apps seemed to be truly gone - not simply their icons. Very frustrating, I've only had my phone 3 days!
  • letsrobAbank Level 1 (0 points)

    I had the same problem. the only solution is to delete the mail exchange account Annoying........

  • ellabellasmella Level 1 (5 points)

    plug youre iphone into itunes and restore it :-)

  • OSXFreak Level 2 (335 points)

    Do a reset to the home screen layout.

  • cta100 Level 1 (0 points)

    Have you checked under Settings>General>Restrictions first? Just in case are turned OFF?

  • peter979it Level 1 (0 points)

    I solved the problem from the Google Apps control panel. ( I am the IT admin of the domain)

    Settings;mobile devices;Enable Camera;  

     

    This is Crazy!!!

     

    Thanks !

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