Safari and camera apps disappeared

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Level 1

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Safari and camera apps disappeared

I recently set up the exchange email push settings on my iPhone 3GS and now safari and my camera app are missing. Has anyone else had this happen?

iOS 4

Posted on Jul 30, 2010 10:23 PM

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Answer 1

wdrs

Level 1

22 points

Oct 23, 2010 2:35 PM in response to greyghost

The same has happened to me, and surely someone somewhere knows how to retrieve them. I don't know why they are lost, but they are both gone.

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Answer 2

Oct 23, 2010 2:41 PM in response to wdrs

are they gone or moved to another window? As these are Apple apps, they can't usually be trashed by the user. How were you set up to use exchange. If you ran a config file, your company has hidden these programs and you will need to talk to you company IT.

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Answer 3

Oct 23, 2010 3:17 PM in response to greyghost

You need to contact the people who manage your Exchange account. They have disabled Safari and the Camera in the configuration of the account. Unless you control the Exchange server you can't bring them back.

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Answer 4

greyghost Author

Level 1

0 points

Nov 27, 2010 8:17 PM in response to Barry Porter1

I had to do a restore to get them back. I can't use my exchange email account on the IPhone anymore though. Funny thing is that I just updated to to 4.2 on the IPAD and the same thing happened with safari on my Ipad. I still have my exchange account right now so I may have to get used to not having Safari. My company doesn't really support the device since it isn't government issue and I like having my email pushed to the Ipad. I'm sure that if I restore I'll lose the account.

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Answer 5

NaserQ

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Dec 16, 2010 3:57 AM in response to greyghost

I am having the same problem and your my first thread thats share my problem too.
I'm using google mail for my company. and to have the ability to sync my calender and contacts in addtion to my mail box. you require to set up the account through exchange.
when i dont that the camera icon disappeared. once I delete the mail account from my iphone it appears again. !!!!

havent found a solution until now 😟

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Answer 6

Dec 16, 2010 5:56 AM in response to NaserQ

What you're seeing is the result of policies set by your company's IT department. They have either intentionally or inadvertently decided to block use of cameras and web browsers on smartphones connected to Exchange. The only options are: a) get them to change the policy, or b) don't use Exchange e-mail on your iPhone. There is no other way around it.

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Answer 7

NaserQ

Level 1

0 points

Dec 20, 2010 3:38 AM in response to Tim Harbison1

Tim the mail domain is hosted in google. I am the owner of the company which so there are nooo policies that have been made to cancel the cameras.

it just simply happened !!!

its not mentioned why in any support forums .. ill try to contact apple instead.

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Answer 8

Dec 28, 2010 1:28 PM in response to NaserQ

Sorry it took so long to get back to you. Apple isn't going to be able to help. If the mail is hosted in Google, then the problem is there. You may not have actively chosen the policy that blocks these apps, but it's been enable on the servers somehow.

You'll need to contact Google Support for assistance if you can't find the options in the management interface they provide.

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Answer 9

Jan 22, 2011 12:29 PM in response to greyghost

I have this issue as well. I did use Google Sync, via Microsoft Exchange. This issue seemed to occur after restart. Both apps seemed to be truly gone - not simply their icons. Very frustrating, I've only had my phone 3 days!

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