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Purchase cannot be completed

When I try to purchase for a game is tells me purchase cannot be completed so I really need help so I can buy stuff in games, thank you for your time.

Posted on Apr 26, 2021 3:29 PM

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Question marked as Top-ranking reply

Posted on Apr 26, 2021 8:12 PM

Various forms of this old and somewhat unspecific message ultimately lead you to: https://support.apple.com/billing


The most logical selection is then "Can't complete a purchase?" which brings you to this document --> 'If your payment method is declined in the App Store or iTunes Store'

Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is possibly just checking with your financial institution if the payment method is valid and getting a reply that it isn't. Check with your financial institution about the status of your card.


If nothing in that document provides resolution then Contact iTunes Support at: https://support.apple.com/choose-country-region/media-services


2 replies
Question marked as Top-ranking reply

Apr 26, 2021 8:12 PM in response to rakan277

Various forms of this old and somewhat unspecific message ultimately lead you to: https://support.apple.com/billing


The most logical selection is then "Can't complete a purchase?" which brings you to this document --> 'If your payment method is declined in the App Store or iTunes Store'

Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is possibly just checking with your financial institution if the payment method is valid and getting a reply that it isn't. Check with your financial institution about the status of your card.


If nothing in that document provides resolution then Contact iTunes Support at: https://support.apple.com/choose-country-region/media-services


Purchase cannot be completed

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