I would like to zero my Apple ID balance so I can change my country/region

Buy an item more expensive than your balance and use a different payment method to pay the excess amount; if you can't do this, ask the iTunes Store staff to zero it.

(196985)

Try calling iTunes Support. See the Apple Support articles below for contact information.   

iTunes Support – world wide 

Apple Support schedule phone call     

Billings and Subscriptions 

If necessary, try Twitter

https://twitter.com/AppleSupport.         

how do i contact itunes staff without an order number or anything so i can zero balance it

https://support.apple.com/itunes

Hope this helps

idk what im supposed to click i asked to chat because i didnt know where to find to ask to zero balance my account and its asking me for the order number