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User profile for user: bselby99
bselby99 Author
User level: Level 1
4 points

Insta360 One X2 Camera interface

I purchased an Insta360 One X2 camera from the Apple Store. In USB mode you are supposed to be able to connect to an iOS device via a cable but that option is not appearing in the settings on the camera. I contacted Insta360 support and they said to contact Apple because Apple sells a special version of the camera that allows this function. I don't know where to submit this question to Apple Support because that product is not listed. Does anyone have any suggestions?

iPad Air Wi-Fi

Posted on Apr 27, 2021 10:16 AM

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User profile for user: Ben_Z1
Ben_Z1
User level: Community Specialist

Posted on Apr 28, 2021 11:46 AM

Hi there bselby99,


We understand that you are having issues using a camera that you purchased at the Apple Store. We’d like to help however we can.


Since the manufacturer advised you reach out to us about this model of camera, we would recommend getting in touch with our Sales Support to get the best assistance going forward. They can be reached in the first section here:

Contacting Apple


Cheers!

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User profile for user: Ben_Z1
Ben_Z1
User level: Community Specialist

Apr 28, 2021 11:46 AM in response to bselby99

Hi there bselby99,


We understand that you are having issues using a camera that you purchased at the Apple Store. We’d like to help however we can.


Since the manufacturer advised you reach out to us about this model of camera, we would recommend getting in touch with our Sales Support to get the best assistance going forward. They can be reached in the first section here:

Contacting Apple


Cheers!

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Insta360 One X2 Camera interface

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