Touch ID

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Level 1

8 points

Touch ID

After the recent big sur update on my M1 MacBook Air the Touch ID has been erratic, sometimes working and then completely stopping. Any solutions?

MacBook Air 13″, macOS 11.3

Posted on Apr 28, 2021 3:59 AM

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Answer 1

Top-ranking reply

Owl-53

Level 10

102,367 points

Apr 28, 2021 4:21 AM in response to wizzards

Shutdown computer / keep lid open and discount all external drives. Press and Hold the Power / Touch ID Button ( same button ) for 10 seconds. Restart computer normally and TEST.

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Answer 2

Owl-53

Level 10

102,367 points

Apr 28, 2021 6:33 AM in response to wizzards

Do monitor as have seen some where the issue reoccurs. At that point - suggest opening an Apple Service Ticket. It would be worthwhile advising Apple of this but at means.

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Answer 3

wizzards Author

Level 1

8 points

Apr 28, 2021 5:40 AM in response to Owl-53

Thanks, seems to work well, I'll see how it goes😄

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Touch ID

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