iPassword App not working on iOS 14.5
When will there be an update to the iPassword app for iOS 14.5? I'm unable to get to my passwords.
iPhone XR
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When will there be an update to the iPassword app for iOS 14.5? I'm unable to get to my passwords.
iPhone XR
Posted on Apr 28, 2021 1:29 PM
I am also having the same problem with iPassword! I have years of passwords saved in the iPassword app which I had paid for ad free. Now I cannot access any of the data. I am furious with both apple and the developer that this has happened with now prior notice so I could download my data to protect it.
Posted on May 2, 2021 9:42 PM
May 5, 2021 7:47 AM in response to Singh1968
I too had this problem. I spent a day trying to recover my Ipassword data after the 14.5.1 update. Checked with Apple which was a dead end, surfed the internet for solutions and finally came up with one that worked for me. I downloaded the trial version of iMazing software which extracted the iPassword software/data which I was able to install on an old phone that I have.
I did have to go into my purchases in the App store with the old iphone 5 and download iPassword from there as it no longer shows up in the general app store list. Once I had iPassword on my iphone 5 iMazing populated the password data from the backup I made from my iphone XS. I downloaded the iMazing software from their website rather than on CNet or other aggregators of software online, seemed less sketchy to me, plus, there are tutorials on their website. . Anyway, the free version worked for me, I'm thinking of buying it just to support the company for saving me the headache of resetting all of those passwords.
Pretty unacceptable that an update would brick software that's so mission critical without warning. Maybe Apple could write into iOS updates a list of software that would become incompatible before the update is installed? Then users can make sure they have a backup of their data.
May 3, 2021 7:39 AM in response to abrial6
I just got somewhere with this issue. The developer has a current password app called Password Manager - Safe Vault (free version and $5.99). I contracted Apple Care, and they will contact the developer. She suggested everyone with the issue write a review. Here are the steps to do that. Open the App Store on your phone, click on Purchased and search "Password." Click on the icon and scroll down to Write a Review. Below is the message I left.
Title: NOT COMPATIBLE WITH IOS 14.5!!!!!!
After updating to Apple IOS 14.5 when trying to open the app I get a message that says,
"iPassword needs to be updated. The developer of this app needs to update it to work with this version of IOS."
We are unable to contact the developer. The program worked great until it suddenly became unavailable after my phone updated to version 14.5."
Feel free to use this or send your own message, I clicked on 1 star. Good luck, everyone! Apple Care feels that the developer will update the app, but it might take some time. They also have a website, https://note.youdao.com/ but I can't use it to contact them because it's in another language.
Apr 30, 2021 2:44 PM in response to abrial6
So this is a pretty serious problem.
***Please note this is NOT 1Password***
So, to break this down...
Once you update to 14.5, you cannot open the old version of iPassword. You see a message "iPassword need to be updated - The developer of this app needs to update it to work with this version of iOS." So, does that mean we wait until they updated it??? Or do you look for a newer version in the App store. So I go the app store.
When you go to the App store, "iPassword" is no longer available to download. What you get is something called "Password Manager - Lock Apps Safe Vault" with a **different** icon. The only reason I know it's the new version is if you look at the screen shots, you can see it's the same.
So you think, great, download the new version right? Wrong. When you attempt to restore your data from the old version of the app using iCloud, you get a rather long message that says:
Your backup file on iCloud not found
If you were using another iPassword (different icon) [Why yes, I was]. We are so sorry to tell you that will we no longer provide it for you to download due to Apple restriction. So your backup file on iCloud can't be used any more and also can not be restored to this iPassword at present, because the two apps use two different APP ID.
[So, what that means to me is the this new app can't use a backup from the old one because they are considered *totally different apps**, not an update. But there is sort of an implication that it will work in the future??] Please go to your old iPassword to back up your files using Wi-Fi or iTunes and then use the same way to restore your backup file here.
[This would probably work except how do you open your old iPassword to do the Wi-Fi backup if it won't open. You need to be able to open the app and initiate a backup for this to work. Can't open it, can't back it up. Also, I understand you can no longer access your apps via iTunes so you can't backup iPassword alone using iTunes]
Afterwards you can use iCloud or Dropbox to sync your data anytime.
What I've done so far...
I actually had an old version of iPassword on an older phone (6s) not running 14.5. I tried to restore from iCloud thinking it would use my new phone's version of the data. It did not. Not sure why but it appears the two phones are considered separate. I checked the data on the restore to the old phone and I know it's not current b/c it's missing some passwords I created a few days ago.
So I connected to iTunes but of course, the apps are no longer visible so I couldn't back it up.
Tried Wi-Fi but the Mac but I get "Safari Can't Connect to the Server".
I tried and successfully backed up the *old* data on my 6s to DropBox. Opened the new app on my Xs and tried to Restore from Drop Box. No love. I get the same stupid message I copied above, i.e., it doesn't recognize the backup from the old version of the app.
In other words fun seekers, we appear to be totally F'd. There is no way to access the old app on an iPhone running 14.5 so we can't even try to back it up. And even in my case, where I have an old version running on an old iPhone, I can back it up to DropBox, but the new version of the app can't read it.
Not sure what to do here. I understand no one can get to the developer.
Should we all get on the App Store and give the new app a really crappy review with the warning that they dropped support for the old version and left us all hanging? I've lost years worth of data, not all of it recoverable because it's not all recoverable passwords.
Any other ideas here?
May 3, 2021 6:33 AM in response to abrial6
Having the same issue. I tried to restore to a previous version, Apple Care said there is no way to go back. I will keep following. I want to throw up. I started a list of passwords, but this is going to be such a pain. I tried contacting CNET to see if they have any history on the developer.
Apr 30, 2021 8:49 PM in response to iW00
There are several threads about this. Someone has already tried to contact them and said the email was dead. That’s my next move.
However, having been a developer of systems for many years, it is inexcusable that a developer would let an app that contains very valuable data simply go dead. I have 10 years of passwords, pins and much unrecoverable data buried in this app. They could have at least built in a way to transfer the data, even to a readable .txt file would help. It’s sitting in iCloud and no way to get to it. I don’t have much hope they will be very responsive.
Jun 11, 2021 9:04 AM in response to abrial6
Issue resolved but still very frustrating,
Dear fellow iPassword users, I had the same problem and wanted to pull my hair out. Looking back, it is debatable whether storing all your passwords with an app is a good idea - no one can guarantee the app will work forever and will notify you before it stops working. But I finally was able to solve the problem so I want to share with you.
I started using the iPassword app back in 2013. It saved me a lot of time so I would rate it as one of the most useful apps. But the app suddenly stopped working a couple days ago - popped up a message saying the developer needs to update it to work with new iOS version. It turned out I have the iOS auto update turned on on my iPhone so it automatically updated to 14.6. I have close to 100 passwords saved - not just password but user names. I'm sure most of you have the same problem: there are so many online logins, each requires different user name, password and it is impossible to remember them, especially the ones you don't use often.
After searching the solution and reading the complains here, I realized it is not an easy problem but can be solved (not by trying to contact Apple or the developer).
Below is what you need:
1)A different iPhone or iPad (yes, iPad works) with iOS earlier than 14.5
2)Download iMazing software, just use the free version.
Here are the steps:
1)Do a backup of your iPhone with iTune. This may not be needed but it is always safer to do
2)Run iMazing, select Manage Apps on the rideside bar (make sure your iPhone is connected to the computer)
3)Select the device tab and find the iPassword app
4)In the dropdown list next to Uninstall (it is at the bottom right corner of the screen), select Backup App Data
5)Select the location to save the backup file, and select Back up and Extra App Data as Extraction Option
6)Select Next to Extract the data
7)On the other iOS device (iphone or ipad) with older iOS version, open App Store, log into your Apple Account, select the account icon on the top right corner, under Purchased, find the iPassword app you have purchased before and install it. You need to do this as the iPassword app is no longer shown in App Store if you search for it. Of course you can skip this step if you still have iPassword on the other iOS device.
8)Collect the other iOS device to computer, open iMazing and select that device.
9)Select Manage Apps, the fine the iPassword app in the device tab.
10)In the dropdown list next to Uninstall, select Restore App Data
11)Select the backup file you stored in step 6
After restoring the backup, the iOS device will restart and you need to do some initial setup like regular restore from iTune but after that, you will find the iPassword app is working with the data saved from the other device. It takes some time but worked for me - what a relief!
May 7, 2021 4:41 AM in response to Anne Giansiracusa
I have a full backup on my computer, I surely would miss some recently added or updated passwords, but I could recover most. But I am not sure, if I do a restore, would it restore only the data or the whole configuration (is it an image?) including the previous version of iOS? Would the following procedure work:
What I also find unacceptable is:
I think an action should be started on the refusal to allow users to have whatever SW version they want, it's OUR phone and we are the most entitled to know what is more important to us. Also, a temporary downgrade might be sufficient, just to copy all the passwords, done by Geniuses, as described above.
May 4, 2021 1:26 PM in response to tk4books
I did a review as suggested. Hoping it gets heard and they do something about it.
May 4, 2021 8:59 PM in response to abrial6
I was able to restore back to iOS 14.4.2 so I could use the app and retype my passwords into a new App.
Unfortunately since IOS 14.5.1 is now released this version is no longer signed by Apple, so restoring to prior IOS version that this app supports is not possible.
Developer’s email is non working and bounces back. So this is something that Apple might need to step in and help due to the serious impact for some folks.
I do have an idea why the app might not be working on iOS 14.5 - could it be as simple as the developer has not updated the App Privacy info?
Anyone from Apple - can you confirm, help.
May 7, 2021 3:42 AM in response to abrial6
Hello everyone. This will only help those that have a backup somewhere and know their current vault password.
Download Password Manager
setup vault with same password
create a backup to DropBox (will be blank)
go to DropBox and navigate to
Apps/iPassword+/
you will see here the blank backup you just did.
Find your original backup and replace the blank one with that one.
Open password manager (new one with good trim but same logo)
settings
restore from DropBox (will get success but will be blank first time)
close and repeat the restore again and should now populate
good luck
Apr 30, 2021 2:40 PM in response to frazzm737
Frazzm737. The problem we're having here is with iPassword, NOT 1Password. Folks keep getting this confused.
May 7, 2021 5:27 AM in response to pauli84
I was able to recover my passwords with an app called iMazing. The trial version was sufficient to recover the data. I posted how I did this a few days ago.
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Nov 6, 2021 7:35 AM in response to Raks83
Hi
I have the same problem with iPassword
but I don’t own an old phone or iPad to recover my passwords
I need help to get them another way pls
Dec 8, 2021 11:43 AM in response to abrial6
I was able to restore to the iPassword Pro app on iPhone 6S in IOS14.6. I also have it on an old iphone 5 running IOS 12.5.1. I BACKUP and RESTORE to both iCloud and Dropbox no issues from each.
Has anyone run this app on IOS15.2 yet???? Not wanting to blow up what is working.
Dec 8, 2021 11:46 AM in response to 1952Cruisemissile
Since iOS 15.2 has not been released yet, that would be a no...
1952Cruisemissile wrote:
Has anyone run this app on IOS15.2 yet???? Not wanting to blow up what is working.
Dec 9, 2021 3:16 PM in response to abrial6
I used the instructions as per ning256 and it worked for me. I got all my passwords back
Dec 29, 2021 6:43 PM in response to KiltedTim
I just updated to 15.2 and it is NOT compatible with iPassword. Don’t update!
Dec 29, 2021 7:45 PM in response to donette176
I don’t know if you noticed, but it isn’t compatible with iOS 14 either as reported 9 months ago.
iPassword App not working on iOS 14.5