My phone screen is broken, where my thumb for print goes and now i have changed the password and it required print, after few attempt now message im getting i must connect to itunes, please assist to log into my phone,
Please assist i need some information on my phone etc, contact
Trevor,
Thanks for clarifying; we appreciate those additional details.
If your iPhone is showing a message saying that it is disabled, there's some additional information and steps here that can help: If you forgot the passcode on your iPhone, or your iPhone is disabled
If the above steps don't help, please reach out to Apple Support here: Get Support
Have a nice day!
Hello nkgapele2699,
It sounds like Touch ID isn't working on your iPhone, and we want to help.
You mentioned that the screen is broken; can you let us know more about that? For example, is the screen physically broken in some way, or is it not responding as expected?
If Touch ID isn't working as expected, the information here may help: If Touch ID isn't working on your iPhone or iPad
You also mentioned that you're seeing a message asking you to connect to iTunes. Just to clarify, are you currently seeing the Restore screen? If so, the following page outlines what to do: If you see the Restore screen on your iPhone, iPad, or iPod touch
If you're seeing a message saying the iPhone is locked or disabled, please check out this link: If your Apple ID is locked or disabled
Thanks!
Trevor,
Thanks so much for letting us know more about the situation. We understand how important it is to get your iPhone back up and running, and we'll do everything we can to help, or get you in the best hands for assistance.
Just to confirm, it sounds like you are seeing the Restore screen on the device at this time, is that right? If you're currently seeing the Restore screen on your iPhone, can you let us know if you had a chance to go through the steps outlined in the second link we previously provided? If so, did those steps seem to help at all, or was there no change?
If you continue to run into an issue, please contact Apple Support for further assistance. You can reach Apple Support here:
Take care!
Good day Brittany
let me explain more in details.
My phone screen is physical broken and out where the thumb print is, i was changing my login password, on my password verification and it required restart which i did and automatically needed to install latest software which i allow to install, then i need my thumb print to verify, that where the problem is because my thumb print i not working, and i try almost everything and it has bee disable few times, and latently it refer iTunes so i can log a call,
Please assist i need photos, contacts, whatsapp groups that i belong to, it is possible to unlock from your site not to use password or if i can take it to apple store can they assist to log in. ( My country is South Africa)
Regards
Trevor
Hi Brittany
No, when I open the phone is says, message disable as following:
Iphone is disabled connect to Itune.
Regards
Trevor
My phone screen is broken, where my thumb for print goes and now i have changed the password and it required print, after few attempt now message im getting i must connect to itunes, please assist to log into my phone
