Frozen Imac

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Sezny Author

Level 1

4 points

Frozen Imac

Tried to download Big Sur. I Mac frozen . Can’t do anything

iMac 21.5″, macOS 10.14

Posted on Apr 29, 2021 6:45 PM

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Answer 1

Best reply

Old Toad

Level 10

208,355 points

Apr 30, 2021 11:04 AM in response to Sezny

Hold down the Power key until the Mac shuts down. Then reboot and see if the installation proceeds as it should.

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Answer 2

Jack-19

Level 8

45,848 points

Apr 29, 2021 6:49 PM in response to Sezny

Hi Sezny,

Is it frozen within macOS or at an Apple logo?

Cheers,

Jack

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Answer 3

Sezny Author

Level 1

4 points

Apr 30, 2021 10:55 AM in response to Jack-19

i was trying to download Big Sur and after it finishes, freezes saying problem occurred. I can’t get the mouse to even work nor shut it down just repeats and freezes at the same point

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Answer 4

Sezny Author

Level 1

4 points

Apr 30, 2021 1:19 PM in response to Old Toad

Thanks. But I have done that and it tries to reboot and freezes at the same spot.

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