Hello, Macbookpro is connecting to HP photosmart 5200series printer but printer is now not responding despite various efforts. Your suggestions much appreciated. Elizabeth
MacBook Pro 13″, macOS 10.14
If your husband has been able to print from his iPad, this issue might be about setting up AirPrint on your Mac:
Print wirelessly from your Mac to an AirPrint printer - Apple Support
If your husband has been able to print from his iPad, this issue might be about setting up AirPrint on your Mac:
Print wirelessly from your Mac to an AirPrint printer - Apple Support
Thanks for replying. Unfortunately I'm not very tech-savvy which is why I'm struggling and finding the Apple Support link you mention puzzling. My husband has printed from his iPad so I know the network is working. I continue to get the message first, that my Mac is connecting to the printer. Then comes the response that the printer is not responding. Just re-set the printer as suggested somewhere in Apple support, but it won't (or can't) add the printer to the list; says it is setting up 'HP Office Jet 5200 series' then I get the message 'Unable to verify the printer on your network' due to an error. Would I still like to create the printer? - then press Continue. But it just takes me back to an error message: 'Unable to communicate with the printer at this time'. May all this information will suggest where to go from here? Thanks, Elizabeth
Did you already check this guide?
Add a printer on Mac - Apple Support
It seems, that HP did not update the printer driver for your model after macOS 10.9
Are you using the printer driver supported by HP, or the one that is included in macOS?
If you dowloaded from the HP Support page, try to install the Apple driver for your printer.
Not sure how to go about either ... Elizabeth
Just out of ospital after major op so will have another go at sorting the problem in a few days. Thanks for your replies, Elizabeth
Good luck, and get well soon 🙂
connecting to printer but printer not responding
