new macbook air cursor doesn't move

brand new macbook air and cursor doesn't move

can't set up computer

can't get to serial number because of cursor

Posted on Apr 30, 2021 9:16 AM

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Clean install of Ventura 13.1 freezes at Language selection screen I have created a bootable external drive with Ventura 13.1 for M1 Silicon devices. It successfully installs just fine on MacBook Air (M1,2020), Mac Mini (M1,2020). However when installing on a MacBook Pro - at the language selection screen, as soon as I select a language it freezes for ~20 minutes - the cursor will respond in jerky fashion the whole time but won’t accept input - occasionally showing the beach ball. However, after 20 (approx) minutes, it will drop the language selection screen and show an all grey background (plus jerky cursor) for another 10 minutes, before it finally moves to the next screen and then suddenly installation continues normally.
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1 reply

Owl-53

Level 10

107,789 points

Apr 30, 2021 10:06 AM in response to C240_G

Are you referring to a Bluetooth Mouse, USB Mouse or the Builtin Trackpad ?

If your Apple wireless mouse, keyboard, or trackpad isn't working with your Mac as expected

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new macbook air cursor doesn't move

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