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So I pay for HBO Max through my Apple ID. Recently I switched payment methods to a different debit card. However I'm still getting charged on my old card. So I'm effectively paying $32 a month for HBO Max. Why is this happening? Is there a way to resolve this issue?

iPhone X, iOS 14

Posted on May 1, 2021 12:30 PM

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Question marked as Top-ranking reply

Posted on May 1, 2021 12:34 PM

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Normally, all sales are considered final, but you can ask for a refund.

If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.  

1 reply
Question marked as Top-ranking reply

May 1, 2021 12:34 PM in response to DasBeej

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Normally, all sales are considered final, but you can ask for a refund.

If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.  

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