Face recognition

How can I stop my old Apple ID password from popping up and signing with my face when I want it to be showing my new Apple ID instead?

I have already looked in the saved password section in settings and my old email is not in my saved passwords anymore.

[Image Edited by Moderator to Remove Personal Information]

Posted on May 1, 2021 3:11 PM

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With facial recognition you lose track of passwords and with Apple ID I have to change it so many time I can’t remember what it was. As with this time, now wait 13 days to be told AGAIN check email which I can’t get into Are they gonna tell me to check my email for directions on how to access my account? Because I can’t get into that either. All of my passwords are auto filled and face recognition and “you need to have a different one for everything “ I lose my phone I have to go in and get a new one where where I have been a customer for 8 years with Id I give all the info apple asks for and they make me wait 24 hrs to tell me wait 13 days please tell me after this wait they will honestly try and get me back in I don’t feel they really try and verify who we are If you can’t remember your password then you’re not who you say you are
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1 reply

Eric Root

Level 10

685,317 points

May 1, 2021 7:39 PM in response to Questions206

If you have changed your ID or password, have you followed the steps in this article?

What to do after you change your Apple ID or password - Apple Support.

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