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Ipad pro screen is frozen

The screen on my Apple Ipad Pro has frozen and I can't log into it. Any help appreciated. It asks for a password but I can't enter it.





























ipad pre

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on May 1, 2021 9:50 PM

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Question marked as Best reply

Posted on May 2, 2021 10:20 AM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

1 reply
Question marked as Best reply

May 2, 2021 10:20 AM in response to meme4139

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

Ipad pro screen is frozen

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