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Level 1

4 points

Ipad pro screen is frozen

The screen on my Apple Ipad Pro has frozen and I can't log into it. Any help appreciated. It asks for a password but I can't enter it.

ipad pre

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on May 1, 2021 9:50 PM

Top-ranking reply

Community+ 2024

Level 10

291,626 points

Posted on May 2, 2021 10:20 AM

If iPad isn’t responding, do one of the following:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

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