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Level 1

4 points

unable to update to IOS 14.5 your are not connected to the internet

unable to update iphone 7 to IOS 14.5.no service no internet connection,what to do.this is my husband

iphone 7

iPhone 7

Posted on May 2, 2021 6:13 AM

Top-ranking reply

Community+ 2024

Level 10

124,669 points

Posted on May 2, 2021 6:40 AM

If there is an add-on VPN client in use, disable and remove it, and try again.

Restart the iPhone and try again, and try again on a different Wi-Fi network.

And two links to what Apple recommends for similar cases:

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