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software update bug

I wanted to update my ios this morning but when I pressed the software update button it showed up this weird page. My current iOS version is ios 14.5

iPhone XR

Posted on May 3, 2021 5:47 PM

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Posted on May 3, 2021 6:32 PM

Click on the Get Support link at the top of this page. I hope they can fix it, but if not it will be logged, and, if it is a broader problem there will be a record of this similar problem.


You can also update using your computer as a workaround if you don’t want to wait for a fix.

8 replies

May 3, 2021 6:00 PM in response to RalfD

I wasn’t answering you.


For your issue try force-quitting the Settings app→Close an app on your iPhone or iPod touch - Apple Support, and let us know if that fixes it, because I’ve seen some other reports of this issue and I’m currently just as mystified as you are. I did not have this problem updating our 4 iOS devices.


If that doesn’t fix it try restarting your phone→Restart your iPhone - Apple Support

software update bug

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