My Apple Pay isn’t working

Hi Olabode23,

Thanks for reaching out using Apple Support Communities. Here to help.

We understand you're having trouble transferring money from Apple Cash to your bank.

Could you tell us what happens when you try? Are you getting any error messages?

The below article goes over how to transfer money to a bank account or Visa debit card.

Transfer money in Apple Cash to your bank account or Visa debit card

Some Apple Cash services require identity verification. You can check to see if this is needed in the Wallet app. Tap your Apple Cash card, then tap the menu button. If you see an option to 'Verify Identity', follow the onscreen instructions to verify your identity.

More information on this process can be found here:

Identity verification for Apple Card or Apple Cash

If you need further support you can reach out to Apple Pay Support.

Contact Apple Pay Support

Hope this helps. Take care!

Hi Olabode23,

Thanks for following up.

Could you walk us through the steps you're taking when you try to do this?

If you are trying to transfer funds from Apple Cash to your bank, this would be done in the following order:

1) Open the Wallet App.

2) Tap on Apple Cash card.

3) Tap the Menu icon in top right corner.

4) Choose 'Transfer to Bank'

5) Confirm amount you wish to transfer, choose Next.

6) Choose from provided transfer options, confirm Transfer.

What step are you seeing the behavior you described? Are you able to submit the transfer, but the funds do not move? Are you getting any error messages?

Are you trying to transfer to a bank account, or to a debit card?

If you've confirmed your device is up to date, eligible to use with Apple Pay, are transferring to an eligible Visa debit card or United States bank account, and you are still having trouble transferring funds, we would recommend contacting Apple Pay support.

Contact Apple Pay Support

Feel free to reply with further detail, and we can try to help.