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User profile for user: seatter
seatter Author
User level: Level 1
8 points

I need to return a new MacBook air with the M1 chip. How do I take it back to factory settings?

I need to return a new MacBook Air with the M1 chip. How do I take it back to factory settings?

MacBook Air (2020 or later)

Posted on May 4, 2021 11:26 AM

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User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
206,195 points

Posted on May 4, 2021 1:28 PM

You need to turn it off completely, not just put it to sleep. Apple Menu->Shut Down


After that press the power button (Touch ID button) and hold it down do not let go of it until you see the Recovery screen.

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User profile for user: seatter
seatter Author
User level: Level 1
8 points

May 4, 2021 11:53 AM in response to Phil0124

This looks like a complicated procedure.


No matter what I do, the machine starts at my start page with my login. holding down the power key does not bypass this step.


I can log in and go to the utilities or to system preferences and then pick the startup disk. Looks like I have to select it and then click the lock to make changes before the restart feature is active.

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I need to return a new MacBook air with the M1 chip. How do I take it back to factory settings?

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