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Unable to turn my ipad pro on

Unable to turn ipad on


iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell

Posted on May 4, 2021 5:45 PM

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Question marked as Best reply

Posted on May 4, 2021 5:50 PM

Connect your iPad to its Power Adapter and allow the iPad to charge for at least an hour. Then, whilst still connected to the Power Adapter, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

1 reply
Question marked as Best reply

May 4, 2021 5:50 PM in response to Maya4567

Connect your iPad to its Power Adapter and allow the iPad to charge for at least an hour. Then, whilst still connected to the Power Adapter, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

Unable to turn my ipad pro on

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