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Disabled ipad

My seven year old entered the wrong password an unknown number of times. Now it states that I need to "connect to itubes", but when I do that ... It states that I "must enter the passcode on the iPad." I have not backed up his iPad, however mu iTunes account and password have been the same for years. I successfully logged into iTunes in order to send this inquiry. Any helpful advice? Thanks so much.


iPad mini, 9

Posted on May 5, 2021 12:12 PM

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Question marked as Top-ranking reply

Posted on May 5, 2021 12:15 PM

You will need to restore the iPad using a computer. The process will erase the device. Instructions here...

If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

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Disabled ipad

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