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FaceTime crash after 14.5

FaceTime failed multiple times after update 14.5 it’s not the wifi they need to fix this bug this is the new iPad Pro

iPad Pro 11-inch Wi-Fi

Posted on May 5, 2021 1:39 PM

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Question marked as Best answer

Same here, my iPad Pro 2020 11inch FaceTime was doing well until I upgraded the iOS to 14.5.1

Now, I can’t even do any FaceTime call, please help fix this bug.

thank you

Posted on May 18, 2021 7:22 AM

101 replies

Jul 6, 2021 12:05 PM in response to fredric8012

How did you contact Apple, exactly?

These are just Apple product user to user technical support communities.

No cognizant or responsible Apple teams or employees read nor participate in these user help communities.


You need to search online for your nearest, “local” Apple store location and call to make an appointment to have your Apple iPad diagnosed and options presented you.


Failing that,

You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.


Use the Hardware Repair & Device connectivity support categories.


OR


by installing and using the Apple Support app found in the iOS App Store.


Tap the iOS App Store link below.


https://apps.apple.com/us/app/apple-support/id1130498044


OR


Call contact Apple via the support numbers found in the link bekow.


Contact - How to Contact Us - Apple

Tap the link below.


https://www.apple.com/contact/



Good Luck to You!

Jul 6, 2021 1:16 PM in response to MichelPM

Thanks for that advice. I contacted Apple Support back in April regarding this issue. I have had no less than 10 specialists assigned to me and keep getting passed from one to the next. I’ve downloaded logs, page shots, updates and a myriad of other procedures and the ”engineers” have been on it for more than a month without a solution….so what else can I do? I’ll tell you all I can do…just sit and wait for the next call back asking for even more information, logs, page shots…etc. and grow ever more frustrated by their inability to solve an issue of their very own creation…

Jul 8, 2021 9:55 AM in response to MichelPM

We contact vs phone you don’t Necessarily need to go Apple store because some not available in certain locations. Everyone is waiting from contacting Apple for the problem to be fix and Apple support do respond in these discussions they will tell u they do. If a lot people is contacting them about the same problem then it’s time for them to do something have bless day

Jul 22, 2021 6:12 AM in response to Amberbella97

I've been working through the same FaceTime issue with Apple Support on my mother in law's 8th Gen iPad. I have downloaded profiles, reproduced the problem and sent logs to Apple. I doubt it is anything to do with your Apple ID, when FaceTime calls are failing to her 8th Gen iPad I can still call her on her iMac and the 6th Gen iPad (that we lent to her). I've done all the things that Apple requested; recovery reinstalls, fresh installation with no recovery, tried the iPad on different networks, etc... problem persists. There is most likely a software bug here that seems to impact only certain Apple silicon (A12 and maybe now M1iPads). BTW, her 8th Gen iPad was working fine for 6 months until she upgraded to 14.5 in June, after that this problem has persisted (including an upgrade to 14.6).

FaceTime crash after 14.5

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