FaceTime crash after 14.5
FaceTime failed multiple times after update 14.5 it’s not the wifi they need to fix this bug this is the new iPad Pro
iPad Pro 11-inch Wi-Fi
FaceTime failed multiple times after update 14.5 it’s not the wifi they need to fix this bug this is the new iPad Pro
iPad Pro 11-inch Wi-Fi
Same here, my iPad Pro 2020 11inch FaceTime was doing well until I upgraded the iOS to 14.5.1
Now, I can’t even do any FaceTime call, please help fix this bug.
thank you
Pointless going to apple store, escalate it with a senior advisor. Oh and mine told me that apple do know about it, and he had had more people with the same issue.
Thank you. I will call again tomorrow. No reason to drive if I don’t have to.
Hi guys,
I have the same issue with my iPad (any program with video or audio call is not working like facetime FB messenger MS Teams etc)
I had first the iPad 2020 and I did everything possible to solve the problem like:
Nothing helped me and my iPad is literally useless.
The apple support employee told me that they are working on it, but she cannot give me a deadline when this problem will be solved. The problem could be solved with the new software iPados 15 but they cannot promise.
So My advice is:
Go to the apple store or wherever you bought your iPad and return your iPad, get your money back and that is it.
They have to give you your money because they cannot solve the problem.
I did the same :)
Same problem here. New iPad Pro drops FaceTime and FaceTime audio calls, or or just get a “call failed” message. Old Generation 5 iPad worked fine. Same network, same settings, call from same location. One call with Apple Support didn’t get me anywhere. Going to call again next week, maybe take it in. But from the threads here, don’t have much hope. What’s up, Apple? I’m regretting my decision to “upgrade” to the M1 iPad.
How long has it been since you bought the iPad for them to return your money? Because I went to the Apple Store a month after I bought it and they refused to exchange it because it had been after the 2 week replacement period. Would they give me a refund if it’s been about 2 months since I bought it?
OK…may have found the source of my issue….after everything I’ve been through and all the testing, logs, replacing iPad and iPhone, restoring with backups, new I’d, restoring with MacBook and frustrations beyond frustrations…the Apple support guy, Patrick, had me remove the protective case that has the screen cover attached to it…everything worked fine…FaceTime, Messenger Video, Phone calls….put the case back on with the cover flipped on the backside…calls failed…hmmmm…..
took it off again…everything works like it should….really?!?!?! Could that have been my issue all along?!?!?!
I’ll post results after a couple days testing…apparently, the magnet on the cover was causing the issues…
My guy suggested that too but my cover doesn’t have a magnet
Holy Cow! I just took off my case done tried this and it worked! My case does not have a magnet, but it is a third party case from Amazon. Was your an Apple product?
My replacement ipad(replaced in may), blew another charging cable, this was the 3rd in 18months. I took my iPad into the Apple store to get another under warranty. They then found out that the replacement iPad was faulty and have replaced it again. It is working at the moment. Fingers crossed. Just one question, why would the cover cause this after an update? Doesn’t sound right.. and what type of cover should you now use? My daughters has failed after the update and her cover is different than mine.
Oops! My case does have a magnet. Just looked up the specs on Amazon, and although not visible, there is a magnet to detect when the case is opened and the screen is activated, just like the Apple branded case. So, I experimented some more. If I flip my cover to the back of the iPad, it fails. If I open it and lay it flat, so the cover of the case lies in the same plane as the screen, it works! If I tripod it so I can sit it in a table, it also works. Something is very, very strange as it still should be on the Apple techs to fix it.
Indeed, I took my son's case off (that has a magnet closure) and after testing it for the last 10 minutes it appears to work. How crazy this is all it took?!? Thanks for sharing, we are going to keep testing this.... and probably look for an iPad case that doesn't have a magnet. wow!
I removed my case this morning and had a successful FaceTime call lasting ten minutes. Never got more than a minute or so into a call, if that, with my cover on. Not sure it’s a panacea, but worth trying
Hello,
It has been some time since I posted about this issue but I have been following the discussion here. I had done all the resets, reinstalling, etc... that others had done; I refused to take the iPad back to an Apple Store because it was clearly a software bug. The last interaction I had with Apple Support, I installed debug profiles on my mother-in-law's 8th Gen iPad (which has this issue) and another iPad Air 4 (which didn't exhibit this problem and we know why now) made several FaceTime calls between them and sent a ton of data to Apple from that session over a month ago. No issue had been identified last I heard. When I read the post today from Kiruzol I was skeptical at first, however, I experimented with the 8th Gen iPad cover tonight and, sure enough, this is the case. As long as I had the cover so that it isn't folded over behind the iPad, so the magnet in the cover is not touching the iPad in any way, calls work fine. If I have the cover, which is attached to the case, folded behind the iPad flat calls fail right away. If I am in a FaceTime call and fold the cover over, the call drops.
The interesting thing is that this cover is not from Apple, it has a plastic case that fits over the body of the iPad and a 3 piece folding cover that goes over the screen similar to an Apple smart cover, and this problem is reproducible every time with it. My wife's iPad Air 4 (which I know some have had this issue with) has an Apple smart cover, is at the same iPadOS level and has never had this problem (no matter what position we put the cover in). All I can figure is that Apple made a software change in iPadOS 14.5 that changed the sensitivity of the magnetic sensor in the iPad screen, the Apple smart covers (which I am sure were tested) must fall in the acceptable range but 3rd party covers do not, bizarre. I looked at the list of updates in 14.5 and nothing stood out as being the cause.
Thanks for the post Kiruzol, it was very helpful. Off to get my mother-in-law a new case and give her iPad back to her.
Worked for me as well. I just called apple and they asked to see this thread.. Amazing it was all caused my a magnet on a case
Now I understand why since I have started using the Magic Keyboard last 3 weeks all is working fine. I thought that was a coincidence and Apple made something at their side.
Cannot imagine it could be the case! Before I was using a 3rd party cover with magnet.
It is the case that my daughter iPad 8 (a model that is also affected) never had this issue. In fact she uses those thick ribber kids cases.
FaceTime crash after 14.5