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My iPad is stuck on activation lock

How to remove activation lock

iPad mini, iOS 12

Posted on May 6, 2021 2:27 AM

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Question marked as Top-ranking reply

Posted on May 6, 2021 8:10 AM

You don't give us much information to go on. If you bought it second-hand (used) then only the person who set the lock can unlock it: Apple won't help you.


If you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support


Failing that, as long as you are the original owner and can produce a proof of purchase (which must include the serial, IMEI or MEID number) you can request unlocking as detailed here: Activation Lock - Support. Note that the process will completely erase the device.

2 replies
Question marked as Top-ranking reply

May 6, 2021 8:10 AM in response to Rashmi12-_

You don't give us much information to go on. If you bought it second-hand (used) then only the person who set the lock can unlock it: Apple won't help you.


If you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support


Failing that, as long as you are the original owner and can produce a proof of purchase (which must include the serial, IMEI or MEID number) you can request unlocking as detailed here: Activation Lock - Support. Note that the process will completely erase the device.

May 6, 2021 8:07 AM in response to Rashmi12-_

There are limited ways to remove Activation Lock.

  1. Log in with the Apple ID and Password that the device is locked with.
  2. A device that is enrolled in an MDM that has Activation Lock Bypass configured can have it removed by the MDM.
  3. A business or school that has the original purchase receipt (not a photocopy) or has the device enrolled in Apple Business or School Manager can submit a request to have the device unlocked.


Outside of these, there is no way to remove activation lock.

My iPad is stuck on activation lock

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