iCloud Win10 App does NOT interface with MS Outlook 2019

Was forced to use the Windows APP iCloud in Win10. Now all my Contacts is missing out of Outlook 2019. Tried several re-installs and fixes as 1000's of people has the same problem. This is highly frustrating and I lost a lot of information!!

Posted on May 6, 2021 11:29 AM

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3 replies

May 7, 2021 1:36 PM in response to PSchalk

Hey there PSchalk,


We'd like to help get your contacts back inside of Outlook.


While multiple people may be reporting the same thing, there are different possibilities for what may have caused this particular issue.


You may need to contact Apple Support, or even Microsoft, but let's first rule out some basics:

  1. As you mentioned setting up iCloud for Windows, but now your contacts are missing from Outlook, are they on iCloud? You can check on this link: iCloud
  2. Have you already checked for any Windows updates, or even updates for Outlook?
  3. Has a restart been tried of your PC? If not, please try one now to see if there are any changes in Outlook.


We look forward to hearing back from you about these details. Take care!

May 11, 2021 2:52 PM in response to PSchalk

Hi PSchalk,


Thanks for letting us know everything is up to date on your PC.


Let's continue ruling out some other possible causes, along with confirming some of the details asked in the previous message:

  1. You mentioned that the Outlook app doesn't show any contacts, but when you logged into your account from the Outlook website, did they show there?
  2. As it wasn't clear, are your missing contacts from Outlook showing when you checked from the iCloud website itself?
  3. Has a restart been tried of your PC?
  4. Do you have other accounts to syncing with contacts other than Outlook and iCloud? If yes, do they also have missing contacts?


Cheers.

May 11, 2021 2:10 PM in response to Leanne_68

I have followed all possible routes. And YES I have everything on my PC up to date. I switched to WIN iCloud App, as I was forced via Update. That update deleted all my historical Outlook contacts, as it is not the same as my iCloud contacts. I have kept it separate since inception of iCloud integration. So I lost all of that info and then Could not get any iCloud Contact Address book to show up in my Outlook program. All Add-ins are running and active. The only solution that eventually have this setup working somewhat, is here: http://www.theweeklygeek.com/2020/06/02/icloud-contacts-not-seen-or-syncing-in-outlook/

If you look at the Review rating for the App 2.4, that should say a lot.

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iCloud Win10 App does NOT interface with MS Outlook 2019

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